The issue of “who wins?”

– Lose-lose conflict.
• Occurs when nobody gets what he or she wants.
• Avoidance, accommodation or smoothing, and compromise are forms of lose-lose
conflict.
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– Win-lose conflict.
• One part achieves its desires at the expense and to the exclusion of the other party’s
desires.
• Competition and authoritative command are forms of win-lose conflict.
– Win-win conflict.
• Both parties achieve their desires.
• Collaboration or problem solving are forms of win-win conflict.