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Thursday, February 10, 2011

Current Paper MGT613- Production / Operations Management 2010

FINALTERM EXAMINATION
Spring 2010
MGT613- Production / Operations Management


Question No: 1 ( Marks: 1 ) - Please choose one
Which one of the following is a measure of productivity that involves measuring inputs and outputs using a common unit of measurement?
Multifactor
Partial
Single
Total

Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following is NOT usually considered a general characteristic of a service?
Production and sales cannot easily be separated functionally
Many services involve both tangible and intangible outputs
Production and consumption can always be separated
Degree of customer contact is high

Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following statements corresponds to an order-winning characteristic?
A factor which may be significant in other parts of the organization
A factor which gives an organization a competitive edge
A factor which serves as a minimum standard for purchase
A factor which increases the profitability of the organization

Question No: 4 ( Marks: 1 ) - Please choose one
Which one of the following correctly explains the elements of a good forecast?
Timely, having a purpose, accurate, written, reliable, meaningful
Timely, accurate, judgmental, correctness, verbal, simple to use
Timely, accurate, reliable, meaningful, written, simple to use
Timely, accurate, reliable, consistent, meaningful, written, simple to use

Question No: 5 ( Marks: 1 ) - Please choose one
Which one of the following factors provides a basis for comparing alternative forecasting techniques?
Time dimension
Reliability factor
Degree of accuracy
Measuring units

Question No: 6 ( Marks: 1 ) - Please choose one
Which one of the following is an outcome of MINIMAX regret?
The best of the worst possible payoff
The best possible payoff
The best average payoff
The least of the worst regret

Question No: 7 ( Marks: 1 ) - Please choose one
Which one of the following is NOT a step of decision making process?

Develop alternatives
Monitor results
Consider risk averseness strategies
Specify criteria for decision

Question No: 8 ( Marks: 1 ) - Please choose one
Effective capacity is influenced by all of the following factors EXCEPT:


Facilities
Product mix
Processes
Operations

Question No: 9 ( Marks: 1 ) - Please choose one
Which one of the following defines the range of the smoothing constant (Alpha)?
2 and -2
1 and -1
0 and -1
0 and 1

Question No: 10 ( Marks: 1 ) - Please choose one
In exponential smoothing model, α denotes:


Smoothing constant
Actual forecast
Forecast error
Previous forecast

Question No: 11 ( Marks: 1 ) - Please choose one
Which one of the following refers to using some of the components of old products in the manufacturing of new products?

Manufacturability
Remanufacturing
Robust design
Automation

Question No: 12 ( Marks: 1 ) - Please choose one
Which one of the following refers to a team having representatives from different functional areas of the organization?
Traditional work group
Self-directed team
Cross-functional team
Self motivated team

Question No: 13 ( Marks: 1 ) - Please choose one
Who introduced the use of statistical control charts to Japanese manufacturers?
Edwards Deming
Joseph Juran
Kaoru Ishikawa
Philip Crosby

Question No: 14 ( Marks: 1 ) - Please choose one
Mr. Ali purchased a TV set. After a period of a year, the picture quality started deteriorating. He went to the company and complained and the company responded subsequently. Which of the following dimensions of quality would come into play?
Reliability
Conformance
Serviceability
Aesthetics

Question No: 15 ( Marks: 1 ) - Please choose one
Who proposed the concept of “total quality control” in the mid 1950s?
Armand Feigenbaum
G.S Radford
W. Shewhart
David Gravin

Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following is a pair of service quality dimensions?
Reliability and Responsiveness
Uniqueness and Universality
Specification and Security
Reliability and Reputation

Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following best describes the ISO?
International Organization for Statements
International Operations for Statements
International Organization for Standardization
International Operations for Statements

Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following stage of Deming's wheel involves evaluating the improvement plan?
Plan
Do
Check
Act

Question No: 19 ( Marks: 1 ) - Please choose one
What would be the total cost of inventory, if a firm holds 1000 units of a product ‘A’, where the carrying cost is Rs. 5 per unit?
Rs. 995
Rs. 5000
Rs. 1050
Rs. 200

Question No: 20 ( Marks: 1 ) - Please choose one
The optimal order quantity shows a trade-off between which one of the following sets of costs?
Carrying costs and shortage costs
Carrying costs and ordering costs
Carrying costs and stockout costs
Carrying costs and setup costs

Question No: 21 ( Marks: 1 ) - Please choose one
Which one of the following mathematical expressions can be employed to compute annual carrying cost?
(Q-2)H
(Q+2)H
(Q÷2)H
(Q×2)/H

Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following is used to store information about the status of each item with respect to time period?
Master schedule
Bill of materials file
Inventory records file
Rough – cut capacity plan

Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following compares the known and estimated future capacity requirements?
Capacity reports
Operations reports
Load reports
Inventory records

Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following is the first step of Capacity planning?

Initial feasibility report is prepared
Master schedule is tested for feasibility
Adjustments are made in master schedule before it finalizes
Material requirements are ascertained

Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following are the priorities emphasized most often in JIT system?
High quality and minimal wastage
Low cost and consistent quality
Low inventory and consistent material supply
Low cost and low inventory

Question No: 26 ( Marks: 1 ) - Please choose one
Just in Time system maintains inventory with which of the following lot size/sizes?
Small
Medium
Large
Can be small and medium both

Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following statements is TRUE about a Gantt chart?
It represents an important event in the completion of a project
It relates interdependent activities to their completion time
It arranges events in order of importance
It is used to schedule independent activities

Question No: 28 ( Marks: 1 ) - Please choose one
Network activities are used to determine all of the following EXCEPT:
Critical path
Budgeted cost
Slack time
Expected project duration

Question No: 29 ( Marks: 1 ) - Please choose one
With reference to Network activities, what does the term ‘EF’ stand for?
Equal Finish
Economic Finish
Early Finish
Easy Finish

Question No: 30 ( Marks: 1 ) - Please choose one
Which one of the following is NOT an element of a queuing system?
Population source
Waiting line
Order processing
Logistics

Question No: 31 ( Marks: 1 ) - Please choose one
Which one of the following refers to translating the voice of the customer into technical design requirements?
Concurrent design
Design for manufacture
Robust design
Quality function deployment

Question No: 32 ( Marks: 1 ) - Please choose one
Which one of the following is the goal of work sampling?


Studying Individual human motions that are used in a job task
Determining the length of time it will take to undertake a particular task
Determining the amount of time a worker spends on various activities
Specifying the content and methods to perform a job

Question No: 33 ( Marks: 1 ) - Please choose one
Training program and quality audits come under which type of costs that an organization has to bear as cost of service quality?
Internal failure cost
Recovery cost
Prevention cost
Detection cost

Question No: 34 ( Marks: 1 ) - Please choose one
Which one of the following is the most important criteria in selecting winners for a quality award?
Strong motivation
Quality management practices
Employee empowerment
Business performance results

Question No: 35 ( Marks: 1 ) - Please choose one
Which of the following is NOT a disadvantage of excessive overtime?
Decline quality of work
Work schedules become well-defined
150 percent expensive of the regular time-pay rate
Low Productivity

Question No: 36 ( Marks: 1 ) - Please choose one
A company mostly involved in transportation and shipping costs than construction and land costs is probably part of which of the following industries?
Heavy manufacturing
Retail and service
Warehouse and distribution
Light industry

Question No: 37 ( Marks: 1 ) - Please choose one
A company is operating under a continuous review system. It has an average demand of 50 units per week for the item it produces. The lead time for the item is 6 weeks, and it costs the company $30 to process each order. The holding cost for each unit is $10 per year. The company operates 52 weeks per year. What is the economic order quantity (EOQ) for this item?
Greater than 175 units but less than or equal to 200 units
Less than 175 units
Greater than 200 units but less than or equal to 230 units
Greater than 230 units

Question No: 38 ( Marks: 1 ) - Please choose one
Perpetual system of inventory management is also known as which of the following?
First-in-first-out
Probability model
Fixed-order quantity
Periodic review

Question No: 39 ( Marks: 1 ) - Please choose one
If a manager wants to see the effect of change in Master Production Schedule (MPS) on purchasing requirements for certain suppliers, which of the following system would help in this regard?
Material Resource Planning system (MRP)
Enterprise Resource Planning system (ERP)
Capacity Requirement Planning system (CRP)
Manufacturing Resource Planning system (MRPII)

Question No: 40 ( Marks: 1 ) - Please choose one
If alpha = 0, how many containers are needed with the given data?
K = 1500 (0.8 + 0.2) (1 + 0)
270
6.5 Containers
7 Containers
6 Containers
9 Containers

Question No: 41 ( Marks: 1 ) - Please choose one
Eliminating disruptions and excess inventory are _____________ in Just-In-Time production systems.



Tactical goals
Strategic goals
Secondary goals
Primary goals

Question No: 42 ( Marks: 1 ) - Please choose one
In supply chain management Electronic Data Interchange (EDI) and Bar coding is a characteristic of which of the following?
Logistics
Technology
Autonomation
Just-In-Time System

Question No: 43 ( Marks: 1 ) - Please choose one
In labor-limited environment, in which resource constraint is the amount of worker available, which of the following is the best option for effective scheduling in a manufacturing firm?
Hire more skilled labor for the job to be completed
Workers should be trained to work on a variety of machines
Assign labor to the next workstation irrespective of their skills
More machines should be installed for flexibility of operations

Question No: 44 ( Marks: 1 ) - Please choose one
Tasks are easily scheduled in which of the following production environments?
Intermediate-volume-systems
Low-to-medium volume production (Job shop)
Medium-to-high volume production (Flow shop)
Optimal production mixes

Question No: 45 ( Marks: 1 ) - Please choose one
Which of the following is the necessary qualification for a project manager?


PMP certification
PMD certification
FMA certification
CMP certification

Question No: 46 ( Marks: 1 ) - Please choose one
Queuing analysis aims to minimize which of the given costs?
Both customer waiting cost and service capacity cost
None of the given options
Customer waiting cost
Service capacity cost

Question No: 47 ( Marks: 1 ) - Please choose one
Which of the following is a cause of development of waiting lines?
Customer arrival rate varies through out the day
Time required to process a customer may vary
Some transactions are complicated and require above average process time
All of the given options

Question No: 48 ( Marks: 1 ) - Please choose one
During the period of high unemployment or when low-skilled labor is acceptable, which of the following strategy would be cost effective?
Chase demand strategy
Level capacity strategy
Proactive strategy
Mixed or hybrid strategies

Question No: 49 ( Marks: 3 )
As an operations manager of a firm what significant issues you have to consider while implementing supply chain management?


Question No: 50 ( Marks: 3 )
How would you reveal the importance of maintaining good relationship with suppliers in a JIT system?

.

Question No: 51 ( Marks: 5 )
As operations manager of a manufacturing firm, how can you judge the effectiveness of inventory management?



Question No: 52 ( Marks: 5 )
What is bullwhip effect? What are its consequences?


Question No: 53 ( Marks: 5 )


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