FINALTERM EXAMINATION
Spring 2010
MGT613- Production / Operations Management
Question No: 1 ( Marks: 1 ) - Please choose one
Which one of the following is a measure of productivity that involves measuring inputs and outputs using a common unit of measurement?
► Multifactor
► Partial
► Single
► Total
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following is NOT usually considered a general characteristic of a service?
► Production and sales cannot easily be separated functionally
► Many services involve both tangible and intangible outputs
► Production and consumption can always be separated
► Degree of customer contact is high
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following statements corresponds to an order-winning characteristic?
► A factor which may be significant in other parts of the organization
► A factor which gives an organization a competitive edge
► A factor which serves as a minimum standard for purchase
► A factor which increases the profitability of the organization
Question No: 4 ( Marks: 1 ) - Please choose one
Which one of the following correctly explains the elements of a good forecast?
► Timely, having a purpose, accurate, written, reliable, meaningful
► Timely, accurate, judgmental, correctness, verbal, simple to use
► Timely, accurate, reliable, meaningful, written, simple to use
► Timely, accurate, reliable, consistent, meaningful, written, simple to use
Question No: 5 ( Marks: 1 ) - Please choose one
Which one of the following factors provides a basis for comparing alternative forecasting techniques?
► Time dimension
► Reliability factor
► Degree of accuracy
► Measuring units
Question No: 6 ( Marks: 1 ) - Please choose one
Which one of the following is an outcome of MINIMAX regret?
► The best of the worst possible payoff
► The best possible payoff
► The best average payoff
► The least of the worst regret
Question No: 7 ( Marks: 1 ) - Please choose one
Which one of the following is NOT a step of decision making process?
► Develop alternatives
► Monitor results
► Consider risk averseness strategies
► Specify criteria for decision
Question No: 8 ( Marks: 1 ) - Please choose one
Effective capacity is influenced by all of the following factors EXCEPT:
► Facilities
► Product mix
► Processes
► Operations
Question No: 9 ( Marks: 1 ) - Please choose one
Which one of the following defines the range of the smoothing constant (Alpha)?
► 2 and -2
► 1 and -1
► 0 and -1
► 0 and 1
Question No: 10 ( Marks: 1 ) - Please choose one
In exponential smoothing model, α denotes:
► Smoothing constant
► Actual forecast
► Forecast error
► Previous forecast
Question No: 11 ( Marks: 1 ) - Please choose one
Which one of the following refers to using some of the components of old products in the manufacturing of new products?
► Manufacturability
► Remanufacturing
► Robust design
► Automation
Question No: 12 ( Marks: 1 ) - Please choose one
Which one of the following refers to a team having representatives from different functional areas of the organization?
► Traditional work group
► Self-directed team
► Cross-functional team
► Self motivated team
Question No: 13 ( Marks: 1 ) - Please choose one
Who introduced the use of statistical control charts to Japanese manufacturers?
► Edwards Deming
► Joseph Juran
► Kaoru Ishikawa
► Philip Crosby
Question No: 14 ( Marks: 1 ) - Please choose one
Mr. Ali purchased a TV set. After a period of a year, the picture quality started deteriorating. He went to the company and complained and the company responded subsequently. Which of the following dimensions of quality would come into play?
► Reliability
► Conformance
► Serviceability
► Aesthetics
Question No: 15 ( Marks: 1 ) - Please choose one
Who proposed the concept of “total quality control” in the mid 1950s?
► Armand Feigenbaum
► G.S Radford
► W. Shewhart
► David Gravin
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following is a pair of service quality dimensions?
► Reliability and Responsiveness
► Uniqueness and Universality
► Specification and Security
► Reliability and Reputation
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following best describes the ISO?
► International Organization for Statements
► International Operations for Statements
► International Organization for Standardization
► International Operations for Statements
Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following stage of Deming's wheel involves evaluating the improvement plan?
► Plan
► Do
► Check
► Act
Question No: 19 ( Marks: 1 ) - Please choose one
What would be the total cost of inventory, if a firm holds 1000 units of a product ‘A’, where the carrying cost is Rs. 5 per unit?
► Rs. 995
► Rs. 5000
► Rs. 1050
► Rs. 200
Question No: 20 ( Marks: 1 ) - Please choose one
The optimal order quantity shows a trade-off between which one of the following sets of costs?
► Carrying costs and shortage costs
► Carrying costs and ordering costs
► Carrying costs and stockout costs
► Carrying costs and setup costs
Question No: 21 ( Marks: 1 ) - Please choose one
Which one of the following mathematical expressions can be employed to compute annual carrying cost?
► (Q-2)H
► (Q+2)H
► (Q÷2)H
► (Q×2)/H
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following is used to store information about the status of each item with respect to time period?
► Master schedule
► Bill of materials file
► Inventory records file
► Rough – cut capacity plan
Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following compares the known and estimated future capacity requirements?
► Capacity reports
► Operations reports
► Load reports
► Inventory records
Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following is the first step of Capacity planning?
► Initial feasibility report is prepared
► Master schedule is tested for feasibility
► Adjustments are made in master schedule before it finalizes
► Material requirements are ascertained
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following are the priorities emphasized most often in JIT system?
► High quality and minimal wastage
► Low cost and consistent quality
► Low inventory and consistent material supply
► Low cost and low inventory
Question No: 26 ( Marks: 1 ) - Please choose one
Just in Time system maintains inventory with which of the following lot size/sizes?
► Small
► Medium
► Large
► Can be small and medium both
Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following statements is TRUE about a Gantt chart?
► It represents an important event in the completion of a project
► It relates interdependent activities to their completion time
► It arranges events in order of importance
► It is used to schedule independent activities
Question No: 28 ( Marks: 1 ) - Please choose one
Network activities are used to determine all of the following EXCEPT:
► Critical path
► Budgeted cost
► Slack time
► Expected project duration
Question No: 29 ( Marks: 1 ) - Please choose one
With reference to Network activities, what does the term ‘EF’ stand for?
► Equal Finish
► Economic Finish
► Early Finish
► Easy Finish
Question No: 30 ( Marks: 1 ) - Please choose one
Which one of the following is NOT an element of a queuing system?
► Population source
► Waiting line
► Order processing
► Logistics
Question No: 31 ( Marks: 1 ) - Please choose one
Which one of the following refers to translating the voice of the customer into technical design requirements?
► Concurrent design
► Design for manufacture
► Robust design
► Quality function deployment
Question No: 32 ( Marks: 1 ) - Please choose one
Which one of the following is the goal of work sampling?
► Studying Individual human motions that are used in a job task
► Determining the length of time it will take to undertake a particular task
► Determining the amount of time a worker spends on various activities
► Specifying the content and methods to perform a job
Question No: 33 ( Marks: 1 ) - Please choose one
Training program and quality audits come under which type of costs that an organization has to bear as cost of service quality?
► Internal failure cost
► Recovery cost
► Prevention cost
► Detection cost
Question No: 34 ( Marks: 1 ) - Please choose one
Which one of the following is the most important criteria in selecting winners for a quality award?
► Strong motivation
► Quality management practices
► Employee empowerment
► Business performance results
Question No: 35 ( Marks: 1 ) - Please choose one
Which of the following is NOT a disadvantage of excessive overtime?
► Decline quality of work
► Work schedules become well-defined
► 150 percent expensive of the regular time-pay rate
► Low Productivity
Question No: 36 ( Marks: 1 ) - Please choose one
A company mostly involved in transportation and shipping costs than construction and land costs is probably part of which of the following industries?
► Heavy manufacturing
► Retail and service
► Warehouse and distribution
► Light industry
Question No: 37 ( Marks: 1 ) - Please choose one
A company is operating under a continuous review system. It has an average demand of 50 units per week for the item it produces. The lead time for the item is 6 weeks, and it costs the company $30 to process each order. The holding cost for each unit is $10 per year. The company operates 52 weeks per year. What is the economic order quantity (EOQ) for this item?
► Greater than 175 units but less than or equal to 200 units
► Less than 175 units
► Greater than 200 units but less than or equal to 230 units
► Greater than 230 units
Question No: 38 ( Marks: 1 ) - Please choose one
Perpetual system of inventory management is also known as which of the following?
► First-in-first-out
► Probability model
► Fixed-order quantity
► Periodic review
Question No: 39 ( Marks: 1 ) - Please choose one
If a manager wants to see the effect of change in Master Production Schedule (MPS) on purchasing requirements for certain suppliers, which of the following system would help in this regard?
► Material Resource Planning system (MRP)
► Enterprise Resource Planning system (ERP)
► Capacity Requirement Planning system (CRP)
► Manufacturing Resource Planning system (MRPII)
Question No: 40 ( Marks: 1 ) - Please choose one
If alpha = 0, how many containers are needed with the given data?
K = 1500 (0.8 + 0.2) (1 + 0)
270
► 6.5 Containers
► 7 Containers
► 6 Containers
► 9 Containers
Question No: 41 ( Marks: 1 ) - Please choose one
Eliminating disruptions and excess inventory are _____________ in Just-In-Time production systems.
► Tactical goals
► Strategic goals
► Secondary goals
► Primary goals
Question No: 42 ( Marks: 1 ) - Please choose one
In supply chain management Electronic Data Interchange (EDI) and Bar coding is a characteristic of which of the following?
► Logistics
► Technology
► Autonomation
► Just-In-Time System
Question No: 43 ( Marks: 1 ) - Please choose one
In labor-limited environment, in which resource constraint is the amount of worker available, which of the following is the best option for effective scheduling in a manufacturing firm?
► Hire more skilled labor for the job to be completed
► Workers should be trained to work on a variety of machines
► Assign labor to the next workstation irrespective of their skills
► More machines should be installed for flexibility of operations
Question No: 44 ( Marks: 1 ) - Please choose one
Tasks are easily scheduled in which of the following production environments?
► Intermediate-volume-systems
► Low-to-medium volume production (Job shop)
► Medium-to-high volume production (Flow shop)
► Optimal production mixes
Question No: 45 ( Marks: 1 ) - Please choose one
Which of the following is the necessary qualification for a project manager?
► PMP certification
► PMD certification
► FMA certification
► CMP certification
Question No: 46 ( Marks: 1 ) - Please choose one
Queuing analysis aims to minimize which of the given costs?
► Both customer waiting cost and service capacity cost
► None of the given options
► Customer waiting cost
► Service capacity cost
Question No: 47 ( Marks: 1 ) - Please choose one
Which of the following is a cause of development of waiting lines?
► Customer arrival rate varies through out the day
► Time required to process a customer may vary
► Some transactions are complicated and require above average process time
► All of the given options
Question No: 48 ( Marks: 1 ) - Please choose one
During the period of high unemployment or when low-skilled labor is acceptable, which of the following strategy would be cost effective?
► Chase demand strategy
► Level capacity strategy
► Proactive strategy
► Mixed or hybrid strategies
Question No: 49 ( Marks: 3 )
As an operations manager of a firm what significant issues you have to consider while implementing supply chain management?
Question No: 50 ( Marks: 3 )
How would you reveal the importance of maintaining good relationship with suppliers in a JIT system?
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Question No: 51 ( Marks: 5 )
As operations manager of a manufacturing firm, how can you judge the effectiveness of inventory management?
Question No: 52 ( Marks: 5 )
What is bullwhip effect? What are its consequences?
Question No: 53 ( Marks: 5 )
